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Support => Installation Help & Software Support => Topic started by: bobena on February 26, 2008, 12:07:56 AM



Title: Operator Chats aren't working correctly
Post by: bobena on February 26, 2008, 12:07:56 AM
This is in both IE and Firefox.

Operator A clicks "Start Operator Chat"
Operator A selects Operator B - who is available
Operator A gets screen that says "Waiting to connect"
Operator B gets the request, clicks accept, and gets a window saying "this chat session has been closed."

I'm really confused - does anyone know what could be causing this?


Title: Re: Operator Chats aren't working correctly
Post by: victor on February 26, 2008, 05:50:46 PM
Which version are you using?
Do you have Java installed on you PC?


Title: Re: Operator Chats aren't working correctly
Post by: bobena on February 26, 2008, 06:06:42 PM
We're using 2.1.5, and yes, I have Java installed.  I can chat with a customer, but not another operator.  Java is installed on both machines.