Help Center Live Community

Support => Daily Operations => Topic started by: bobena on February 26, 2008, 07:06:44 PM

Title: Several Questions
Post by: bobena on February 26, 2008, 07:06:44 PM
I've been configuring and testing HCL for a few days now, and I have a few issues that I can't figure out.  I'm hoping someone can help me, because to be honest my brain is fried. FYI - we're using 2.1.5

First, the application seems to freeze every once in awhile, and I have no idea why.  All of a sudden IE will hang, any tabs in IE will hang, and we have to close the browser to get things to work again.  This is our biggest issue - I can work around everything else.  It seems to happen if we do something in the admin area, but I haven't figured out what.  Booting the operators causes it for sure, but there are other times when I'll be udpating canned messages and/or operators and it hangs, and other times it's fine.

Second, the operators pictures disappear if you update the operator and don't re-upload the picture.  Does anyone know where I can fix this in the code?

Third - and this is in another post - operator chats don't work.  Customer chats are fine, but operator chats say "chat session has ended" to the recipient.

Fourth - when updating canned messages, we get these errors:
Notice: Undefined variable: operatorid in /homepages/37/d204568806/htdocs/ on line 113

Notice: Undefined variable: departmentid in /homepages/37/d204568806/htdocs/ on line 114

Notice: Undefined variable: messaage in /homepages/37/d204568806/htdocs/ on line 116

Finally - more of a request - has anyone added or considered adding a FAQ page for things your operators need to know, but that aren't canned messages?

Title: Re: Several Questions
Post by: victor on March 07, 2008, 04:05:52 AM
talking about the first issue, did you tried seeing it from another computer?

pdt.: I tried asking for a chat and talk with Stella without any problem

Title: Re: Several Questions
Post by: bobena on March 18, 2008, 07:15:59 PM
It's really intermittent - happened to me once, another operator today... other days we are fine.  It seems to happen only to operators, not customers - at least not that we know of.