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Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on February 27, 2008, 12:02:39 PM



Title: First chat request always failed
Post by: 4GoodSolutions on February 27, 2008, 12:02:39 PM
Hello,

I have installed v2.15. When client want to initiate a chat session, after clicking on HCL link, it shows that departments are online. But clicking on some online department - after couple of seconds it returns 'Sorry no available operators...".

But if client try to initiate chat session again - then it works. So client must always do that twice.

Any idea why this is happening? Maybe some fix is already present?

Regards.


Title: Re: First chat request always failed
Post by: victor on March 07, 2008, 03:59:12 AM
there is no fix because it should be working fine, did you try the debug file?