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Support => Installation Help & Software Support => Topic started by: 4GoodSolutions on February 27, 2008, 12:23:29 PM



Title: Email sent automatically upon chat initiation
Post by: 4GoodSolutions on February 27, 2008, 12:23:29 PM
Hello,

I'm wondering if it is hard to fix some hack so that HCL automatically send an email to operator upon chat request?

It is a good idea especially if employee is not at the computer at the moment.

Any idea?

Regards.


Title: Re: Email sent automatically upon chat initiation
Post by: oraclesoon on February 29, 2008, 09:54:11 AM
Sending SMS will be more practical. The operator is not near his desk to read email anyway.

However, when the operator is not around the desk, he may simply switch his status to offline mode in the monitor window. Then when the website visitor clicks on the chat request icon, he will be presented with a form to fill. This form will be sent as email.


Title: Re: Email sent automatically upon chat initiation
Post by: 4GoodSolutions on February 29, 2008, 07:05:46 PM
Sending SMS will be more practical. The operator is not near his desk to read email anyway.

However, when the operator is not around the desk, he may simply switch his status to offline mode in the monitor window. Then when the website visitor clicks on the chat request icon, he will be presented with a form to fill. This form will be sent as email.


I have connected my email to be forwarded to SMS service :-) So I need that upon chat request HCL send email to specific address.