Help Center Live Community

Support => Daily Operations => Topic started by: sxvipers on March 01, 2008, 04:06:21 PM



Title: Always OFFLINE
Post by: sxvipers on March 01, 2008, 04:06:21 PM
I just installed HCL.  I created 2 operators in addition to the admin and 2 departments, but the text link is always showing OFFLINE.  Can anyone help me with this? What could be causing it?


Title: Re: Always OFFLINE
Post by: sxvipers on March 06, 2008, 05:05:54 AM
Seems that the following line in the config.php didn't work at the default.  Is it possible that it's actually miliseconds and not seconds?

Code:
// The number of seconds the operator has to accept chat before
        // it polls to next operator
        $conf['session_timeout'] = '30';

I had to increase it to 1800 for it to work for me.


Title: Re: Always OFFLINE
Post by: victor on March 07, 2008, 04:43:23 AM
nice, thank you for feedback