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Support => Daily Operations => Topic started by: sxvipers on March 01, 2008, 07:20:47 PM



Title: operators not logged in
Post by: sxvipers on March 01, 2008, 07:20:47 PM
Even after logging in to my /hcl/admin , all the operators are still "not logged in".  Even the name I log in under says "not logged in".  I'm assuming this could be related to the reason the text link always says "Live Support - Offline"?


Title: Re: operators not logged in
Post by: victor on March 07, 2008, 04:34:34 AM
did it happen also with the admin user?


Title: Re: operators not logged in
Post by: sxvipers on March 07, 2008, 04:58:44 AM
did it happen also with the admin user?

Yes. It happened with all users.


Title: Re: operators not logged in
Post by: victor on March 08, 2008, 06:46:00 AM
try reinstalling the software manually, and double check the folder permissions.  Also check if you have Java installed


Title: Re: operators not logged in
Post by: naturalangle on March 18, 2008, 01:02:00 AM
I have the same issue, and I have no idea whats wrong.
Should I uninstall everything even the Mysql databases?
Its very frustrating; does the config.php file need to be set to 777 even after install?


Title: Re: operators not logged in
Post by: naturalangle on March 19, 2008, 02:46:20 AM
Im still trying to get it to work with no avail


Title: Re: operators not logged in
Post by: Monty on June 02, 2008, 10:12:36 PM
I have the same issue.

Has anyone found a solution?


Title: Re: operators not logged in
Post by: Monty on June 03, 2008, 05:07:56 PM
Quote from: naturalangle link=topic=428. msg2339#msg2339 date=1205891180
Im still trying to get it to work with no avail

Fear not, naturalangle.   I've found the solution!

As you know from my earlier post in this thread, I had the same issue as you.   While looking through the config. php file, I noticed the operator timeout is set to 40 seconds.   I changed it to a couple of hours and now all operators are seen as online in both admin AND on the websites.

Yay!

Really hope this helps you.


Title: Re: operators not logged in
Post by: infomantra on July 25, 2008, 05:00:15 AM
Thanks for the pointer Monty.

Was having the same problem, but with your solution it's resolved and i'm on my way now.