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Support => Installation Help & Software Support => Topic started by: bobena on March 03, 2008, 06:45:20 PM



Title: live_timeout setting definition?
Post by: bobena on March 03, 2008, 06:45:20 PM
Can anyone tell me exactly how this works?

Code:
// The number of seconds the operator can remain idle until
        // their status changes to offline
        $conf['live_timeout'] = '40';

I'm wondering what the definition of "idle" is.  If this is really in seconds, does this mean that if the monitor window is open, but the operator walks away from the computer for 40 seconds - they are then shown as offline??  Has anyone experienced any issues with drastically increasing this setting - to 3 or 4 hours?


Title: Re: live_timeout setting definition?
Post by: blitzen on March 06, 2008, 01:51:13 AM
When you're on as an operator, the program will log you off in that number of seconds with no activity.
E.g., if you set it to 300 and you're logged on, then you'll be logged off in 300 seconds if you don't do anything.

I have it set to 8 hrs with no problems.


Title: Re: live_timeout setting definition?
Post by: bobena on March 18, 2008, 07:17:22 PM
Log out of the monitor or the admin screen?  We have it set to 120 seconds, and I've walked away from my computer (with the monitor screen up), for over an hour before and still been able to receive live chats - that's why I'm confused.  We tried setting it for 4 hours, but then we couldn't get the operators to be offline, even after closing the monitor window and logging out of the admin page.


Title: Re: live_timeout setting definition?
Post by: blitzen on March 23, 2008, 06:47:26 PM
I'm having problems getting logged of and chat not responding after a while (minutes to an hour or so).

I get logged out of Admin.
Chat window no longer responds.
If I try to, say, initiate chat, that chat window shows the admin login window.

Can you kindly post your Timing settings? I'd like to try them.