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Title: Another weird issue Post by: bobena on March 04, 2008, 04:57:32 PM Here's what's happening.
1. Customer starts a chat with Operator A. 2. In the middle of the conversation, customer reclicks the online now banner and starts a "new" session. 3. This time, customer is sent to Operator B. 4. Operator A can still see the chat session, but sees Operator B talking to the customer. 5. If Operator A ends the chat, Operator B loses their chat with the customer as well, and the customer is taken to the end chat screen. I think this has something to do with the unique chat id not being closed because the customer didn't properly end the chat. Any thoughts? Version 2.1.5 Thanks! Title: Re: Another weird issue Post by: victor on March 07, 2008, 04:37:51 AM take a look at your timing settings
Title: Re: Another weird issue Post by: bobena on March 18, 2008, 07:22:35 PM Cool - thanks :) We also figured out it was our timing settings for the accept - we had it at 30 and we'd end up with two operators clicking accept - in the time it took to refresh the screen when it daisy chained to the next one - over eager little operators - upping it to 45 took care of most of it.
Thanks again :) |