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Support => Installation Help & Software Support => Topic started by: bobena on March 04, 2008, 04:57:32 PM



Title: Another weird issue
Post by: bobena on March 04, 2008, 04:57:32 PM
Here's what's happening.

1.  Customer starts a chat with Operator A.
2.  In the middle of the conversation, customer reclicks the online now banner and starts a "new" session.
3.  This time, customer is sent to Operator B.
4.  Operator A can still see the chat session, but sees Operator B talking to the customer.
5.  If Operator A ends the chat, Operator B loses their chat with the customer as well, and the customer is taken to the end chat screen.

I think this has something to do with the unique chat id not being closed because the customer didn't properly end the chat.

Any thoughts?  Version 2.1.5

Thanks!


Title: Re: Another weird issue
Post by: victor on March 07, 2008, 04:37:51 AM
take a look at your timing settings


Title: Re: Another weird issue
Post by: bobena on March 18, 2008, 07:22:35 PM
Cool - thanks :)  We also figured out it was our timing settings for the accept - we had it at 30 and we'd end up with two operators clicking accept - in the time it took to refresh the screen when it daisy chained to the next one - over eager little operators - upping it to 45 took care of most of it.

Thanks again :)