Help Center Live Community

Support => Daily Operations => Topic started by: Olgorofi on March 07, 2008, 03:09:17 AM



Title: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: Olgorofi on March 07, 2008, 03:09:17 AM
See the image : http://www.olintronica.com/imagens/errorHCL.jpg

I test with other computer with other IP and no connect.
The operator panel make beep but no conect.

Thanks some help

olinto@uai.com.br


Title: Re: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: victor on March 07, 2008, 04:46:13 AM
the url you send is wrong, send us the detailed information about the error and just in case you forget, create departments and assing operator to this departments


Title: Re: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: amyzhang on April 01, 2008, 05:21:12 AM
I have the same problem as above.
I tested the HCL at my localhost, it always offline, and shows error at the panel when I click start operator chat.
Could any one help me ??
Thanks in advance!


Title: Re: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: victor on April 02, 2008, 06:10:57 AM
it seems to be a problem with your database

just in case, check your error log


Title: Re: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: dirtykid on April 06, 2008, 07:18:54 AM
i had the same problem and to be honest it is an easy one.. don`t mess with the database or anything else.. the only thing that is wrong is the PHP witch is set on SAFE MODE and the HCL has not been configured properly because the setup system that HCL has it`s very poor and a lot of things from config.php are not there.

so to be more specific.. to fix this problem just open config.php and edit this:

Code:
$conf['safe_mode'] = false;
with
Code:
$conf['safe_mode'] = true;

hope this will be usefull for anyone that encounters this problem. (worked for me any way)


Title: Re: I my site the HCL show OFF LINE and panel of operator show ERROR.
Post by: victor on April 07, 2008, 11:26:32 PM
thank you very much for sharing it