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Support => Installation Help & Software Support => Topic started by: jorgehen on June 23, 2007, 04:53:24 AM



Title: Monitor not show
Post by: jorgehen on June 23, 2007, 04:53:24 AM
I installed the HCL in a server windows (shared hosting from jodohost.com), everything I seem ok, but when I click in monitor a new window opens and the administration page opens in its place. Somebody can help me?


Title: Re: Monitor not show
Post by: HCL Admin on June 23, 2007, 05:04:37 AM
That looks like a very old pic (December 2006). 

However, can you give some specifics on the install? 
Did you ensure write permissions on the cache,compile,and icon directories? 
Looks like Firefox, do you have the java plug in installed?
Have you tried other browsers? 
Did you create a department and assign at least one operator to it? 

Sorry for all the questions, but it's faster to put them in a group, saves you time too! :D


Title: Re: Monitor not show
Post by: jorgehen on June 23, 2007, 05:14:40 AM
That looks like a very old pic (December 2006). 
I created now this pic, date is from memo text
However, can you give some specifics on the install? 
Did you ensure write permissions on the cache,compile,and icon directories?
I don?t know how setup write permissions in windows shared enviroment  :-[ 

Looks like Firefox, do you have the java plug in installed?
Have you tried other browsers? 
Did you create a department and assign at least one operator to it? 
Same instalation (files and db working fine in other server in linux/apache enviroment)
Sorry for all the questions, but it's faster to put them in a group, saves you time too! :D


Title: Re: Monitor not show
Post by: HCL Admin on June 23, 2007, 05:23:50 AM
That looks like a very old pic (December 2006). 
I created now this pic, date is from memo text
However, can you give some specifics on the install? 
Did you ensure write permissions on the cache,compile,and icon directories?
I don?t know how setup write permissions in windows shared enviroment  :-[ 

Looks like Firefox, do you have the java plug in installed?
Have you tried other browsers? 
Did you create a department and assign at least one operator to it? 
Same instalation (files and db working fine in other server in linux/apache enviroment)
Sorry for all the questions, but it's faster to put them in a group, saves you time too! :D

Most Windows Shared systems have a control panel file manager to do this.  Not being a Windows Host, I have very little experience with their methods of permissions.