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Support => Installation Help & Software Support => Topic started by: braindrain on March 13, 2008, 06:55:08 PM



Title: Language BUG
Post by: braindrain on March 13, 2008, 06:55:08 PM
When I change the encoding of the language file to UTF-8 (the encoding of the language file not the charset) the picture of live support is gone and instead there is only text link.
I've tried with the default and custom images but it doesn't work in both cases. Uploading the images again doesn't work either.
I don't know what to do.


Title: Re: Language BUG
Post by: victor on March 14, 2008, 04:33:10 PM
when you restore the language file encoding code to the old one, the problem dissapear?


Title: Re: Language BUG
Post by: braindrain on March 14, 2008, 09:55:42 PM
Yes, it's ok then. The picture is back but the words are ?#%!(^!!@%^!%.
Macedonian language requires UTF-8, and just seting the charset to utf-8 doesn't help, the language file has to be in the same encoding.


Title: Re: Language BUG
Post by: victor on March 16, 2008, 06:30:31 PM
try changing it on the same language file.  Find this on line 31:

$lang['charset'] = 'iso-8859-1';

and also you may need to change your database collation setting, something HCL currently can not do for you (I use phpMyAdmin to do this.)


Title: Re: Language BUG
Post by: braindrain on March 21, 2008, 11:48:10 PM
I wouldn't write here if the problem was the charset.

On the other hand I've never try with changing the db collation settings, and now I see that collation is set to latin_swedish_ci
I will try changing it to UTF-8 in a couple of days, lot of work this days and I will need a new subdomain and db for testing purposes (it's better to have support in english then no support.

Thanks.