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Support => Installation Help & Software Support => Topic started by: mehrdad442003 on April 02, 2008, 01:08:48 PM



Title: error on live help popup page
Post by: mehrdad442003 on April 02, 2008, 01:08:48 PM
We have  error on live help pop up page
i made first : department >  operator  > generate  code
when i log in with user name :admin  my status is :Not Logged In
then i click on the live help  >my explore go to this address :admin/monitor /index.php and then after 5second return this address :admin/index.php   and show admin page  ???



Title: Re: error on live help popup page
Post by: dirtykid on April 09, 2008, 10:42:18 PM
your problems could be:

1. you did not configure the HCL correctly
2. your browser is f**ked up.

i sugest deleting all HCL files + mysql database. install the latest version. installing your browser again (i sugest IE 7)


Title: Re: error on live help popup page
Post by: mehrdad442003 on April 10, 2008, 07:33:54 PM
your problems could be:

1. you did not configure the HCL correctly
2. your browser is f**ked up.

i sugest deleting all HCL files + mysql database. install the latest version. installing your browser again (i sugest IE 7)
I have done all of them  but result are same
I use oldest version(2.1.1) but the same error happed 
even i installed opera browser but....


Title: Re: error on live help popup page
Post by: dirtykid on April 11, 2008, 12:23:50 AM
as far as i know the oldest is 2.1.5