Help Center Live Community

Support => Installation Help & Software Support => Topic started by: Alphaz on May 12, 2008, 02:53:29 AM



Title: Can't Get Past Step 1 of Help Center Live Installation
Post by: Alphaz on May 12, 2008, 02:53:29 AM
I'm setting up Help Center Live and have CHMOD the

- /config. php to 777
- /icons/ to 777
- /compile/ to 777
- /cache/ to 777

and had created the necessary database.  However, when I proceed to Step 1 of the setup, regardless of whether I click the <submit> or <skip> button, nothing happened.  The same web page (Step One) is displayed.  Can anyone advise if I have missed out something?

Thanks.
---
Server OS: Linux 2. 6. 9-023stab044. 4-enterprise
PHP Version: 4. 4. 7 (Zend: 1. 3. 0)
Database: MySQL 4. 1. 22-standard-log
HTTP Server: Apache/1. 3. 37 (Unix)


Title: Re: Can't Get Past Step 1 of Help Center Live Installation
Post by: TimberM on May 15, 2008, 02:15:50 PM
If you want, i could connect to ur computer and do it for you.
For Free (one time only)

PM ME. . . . .




Title: Re: Can't Get Past Step 1 of Help Center Live Installation
Post by: lane on January 22, 2009, 05:01:17 PM
Having the same problem, anybody have an insight?

I am installing 2. 1. 7.  I had 2. 1. 3 up and working for the last 9 months or so, then it quit (premature end of script errors).  I thought it would be a good time for a clean upgraded install (silly me).

any thoughts would be appreciated.

thanks

php 4. 4. 6
mysql 5. 0. 67-community
apache 1. 3. 41 (Unix)


Title: Re: Can't Get Past Step 1 of Help Center Live Installation
Post by: w3it on January 24, 2009, 10:03:30 PM
Not much to go on. Try this from the install instructions:

# If you have safe_mode on, change the config setting $conf['safe_mode'] to true in the config.php file


Title: Re: Can't Get Past Step 1 of Help Center Live Installation
Post by: lane on January 26, 2009, 05:27:37 PM
I tried the safe_mode on and off, it made no differance.  I am a little stumped because it seems that when I installed the previous 2. 1. 3, it install easily.  Doesn't seem like there is a lot to mess up.


Title: Re: Can't Get Past Step 1 of Help Center Live Installation
Post by: lane on January 27, 2009, 05:32:21 PM
just a follow up.

I went to a very simple version of . htaccess and everything worked.

I then reinstalled my 2. 1. 3 version of hcl and it worked.

I reinstalled the latest version of . htaccess and now it all works.

I haven't changed anything except I did wipe out my old mysql database.

I didn't fix anything on purpose, but now its working.