Help Center Live Community

Support => Daily Operations => Topic started by: research on July 30, 2008, 02:07:49 AM


Title: Newbie question : How to create HCL FAQ pages etc
Post by: research on July 30, 2008, 02:07:49 AM
Hi there,

I've just installed HCL version 2. 1. 2 automatically through my Hosting control panel, and it states:

Quote
Overview:
Help Center Live is a feature-rich all-in-one help center, which offers live help, support tickets and FAQ.    It allows unlimited operators/departments, visitor monitoring, chat initiation, collecting of visitor information, tracking of visitor footprints, auto-saving of chat transcripts, canned messages, unlimited FAQ questions, etc.   

I have a couple of questions after I've logged in as the Admin .   .   .   
  • where can I find a Tutorial on how to set up HCL with our logo etc?
  • where do I set up the FAQs?

I've searched online but haven't found any answers yet - can someone here help?

Do I create FAQ pages, or are they based on previous queries in the database?

Any help will be gratefully appreciated - can't wait to get this working for our employees :)



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