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Support => Installation Help & Software Support => Topic started by: mrbnet on June 26, 2007, 04:33:03 AM



Title: SMTP Error
Post by: mrbnet on June 26, 2007, 04:33:03 AM
I have HCL setup and the live chat part is working great. When I am offline and someone tries to send an email, this is the error displayed in the browser.

Code:
SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "220 mailserver.mydomain.com ESMTP Postfix (Debian/GNU) " SMTP -> get_lines(): $data is "220 mailserver.mydomain.com ESMTP Postfix (Debian/GNU) " SMTP -> FROM SERVER: 220 mailserver.mydomain.com ESMTP Postfix (Debian/GNU) SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250-mailserver.mydomain.com " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com " SMTP -> get_lines(): $str is "250-PIPELINING " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING " SMTP -> get_lines(): $str is "250-SIZE 10240000 " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 " SMTP -> get_lines(): $str is "250-VRFY " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY " SMTP -> get_lines(): $str is "250-ETRN " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN " SMTP -> get_lines(): $str is "250-STARTTLS " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS " SMTP -> get_lines(): $str is "250-AUTH LOGIN PLAIN " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN " SMTP -> get_lines(): $str is "250-AUTH=LOGIN PLAIN " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN " SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES " SMTP -> get_lines(): $str is "250-8BITMIME " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES 250-8BITMIME " SMTP -> get_lines(): $data was "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES 250-8BITMIME " SMTP -> get_lines(): $str is "250 DSN " SMTP -> get_lines(): $data is "250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN " SMTP -> FROM SERVER: 250-mailserver.mydomain.com 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH LOGIN PLAIN 250-AUTH=LOGIN PLAIN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6 " SMTP -> get_lines(): $data is "334 VXNlcm5hbWU6 " SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6 " SMTP -> get_lines(): $data is "334 UGFzc3dvcmQ6 " SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "235 2.0.0 Authentication successful " SMTP -> get_lines(): $data is "235 2.0.0 Authentication successful " SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250 2.1.0 Ok " SMTP -> get_lines(): $data is "250 2.1.0 Ok " SMTP -> FROM SERVER: 250 2.1.0 Ok SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250 2.1.5 Ok " SMTP -> get_lines(): $data is "250 2.1.5 Ok " SMTP -> FROM SERVER: 250 2.1.5 Ok SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "354 End data with . " SMTP -> get_lines(): $data is "354 End data with . " SMTP -> FROM SERVER: 354 End data with . SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250 2.0.0 Ok: queued as 09A2F22DDEB " SMTP -> get_lines(): $data is "250 2.0.0 Ok: queued as 09A2F22DDEB " SMTP -> FROM SERVER: 250 2.0.0 Ok: queued as 09A2F22DDEB SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "221 2.0.0 Bye " SMTP -> get_lines(): $data is "221 2.0.0 Bye " SMTP -> FROM SERVER: 221 2.0.0 Bye


Title: Re: SMTP Error
Post by: HCL Admin on June 26, 2007, 05:03:14 AM
Ok (I'm going to figure out a way to make a canned response for the forums, just kidding... :D) the 90 million dollar questions are:

1. Server OS (web server, not mail)
2. Apache Version
3. Do you have a PHP info file hanging around that I can look at?
4. What version of HCL (after finding so many 1.x.x versions on the net, I gotta ask)
5. New install, or existing?
6. Do you have access to mail server log files?

BTW, thanks for posting the error string, it sent a blank message, which postfix subsequently drops...


Title: Re: SMTP Error
Post by: mrbnet on June 26, 2007, 02:08:35 PM

1. Server OS (web server, not mail)
Debian Etch
2. Apache Version
2.2.3
3. Do you have a PHP info file hanging around that I can look at?

4. What version of HCL (after finding so many 1.x.x versions on the net, I gotta ask)
2.1.2
5. New install, or existing?
This is a new install but I have been using the live chat feature successfully for a few weeks
6. Do you have access to mail server log files?
I will work on getting the mail server logs.


Title: Re: SMTP Error
Post by: HCL Admin on June 26, 2007, 02:14:38 PM
Ok, everything looks clean.  There is another person having and issue with the smtp, I think they are probably related.  I'll do some checking in the code for what could be causing this.