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Support => Installation Help & Software Support => Topic started by: eljones on August 17, 2008, 07:01:42 AM



Title: HOW TO GET STARTED?
Post by: eljones on August 17, 2008, 07:01:42 AM
I just installed the program and I have no clue where to begin.  I changed my username and password and then created the departments as instructed.  After I clicked on launch request monitor but nothing is happening.  Could someone please help :-)


Title: Re: HOW TO GET STARTED?
Post by: surG on August 26, 2008, 02:45:44 PM
hi eljones!

After creating the departments, please assign the operators to those departments. .

This can be done by

System configuration -> Assignments

All depts will be listed (having their own small box) and all operators will be listen in each dept's box.  Now check the operator's check box AND press "edit" button and the operator is now assigned to that dept.

Now you can "Launch Request Monitor" and it'll hopefully work.

Thanks


Title: Re: HOW TO GET STARTED?
Post by: whmia on September 20, 2010, 04:46:12 AM
Hi there, but could you please tell me where the "Launch Request Monitor" is?
I can't find this option, where can I "click Launch Request Monitor"? Thanks a lot!