Help Center Live Community

Development => New Feature Discussion => Topic started by: tommyjohn on June 27, 2007, 03:10:13 PM



Title: Initiate Status
Post by: tommyjohn on June 27, 2007, 03:10:13 PM
It would be great if the monitor could show better statuses on the initiate command.

Browsing  (default)
Initiated (operator clicks initiate, and initiate window has not been declined)
Initiate Declined (viewer declines initiate request)
Initiate Timeout (viewer takes no action on initiate, image timeout on viewer page)
Chatting (initiate accepted)

The Initiate Timeout would be a big help, so that an operator can tell if they should wait and try to initiate again later, as opposed to a true decline.

These statuses would also enhance my prior request for initiate stats/history to show in the monitor history area for a viewer.


Title: Re: Initiate Status
Post by: HCL Admin on June 27, 2007, 04:17:19 PM
Great idea.  BTW, check your "My Messages"...