Help Center Live Community

Support => Installation Help & Software Support => Topic started by: drgene on December 03, 2008, 11:26:57 PM



Title: Live Help button not working.
Post by: drgene on December 03, 2008, 11:26:57 PM
Hi, I'm having problems with the initiate chat function in Help Center Live 2. 1. 7.   I have set up 4 Operators and 3 Departments.  When I press "Live Help" nothing happens.  I'm using FireFox 3. 0. 4.   The OS is Linix with Apache 2. 2. 10, PHP 5. 2. 6, and MySQL 5. 0. 67-community-log.


Title: Re: Live Help button not working.
Post by: MizzBia on December 05, 2008, 04:08:57 PM

Hi drgene,
take a look at these two posts... you will likely find your solution:
http://www.helpcenterlive.com/smf/tips_and_tricks/live_chat_says_offline_even_when_i_am_online-t753.0.html

if that doesn't work, try this one
http://www.helpcenterlive.com/smf/installation_help_software_support/every_time_it_is_showing_unfortunately_there_are_no_operators_available_to_assis-t768.0.html

Good luck