Help Center Live Community

General => Announcements => Topic started by: HCL Admin on December 04, 2008, 09:07:04 PM



Title: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on December 04, 2008, 09:07:04 PM
We're beta testing version three now...

We're not dead.

We're not away.

We've been diligently coding, and we can't manage forums and code.

In fact, if any of you want or are available to help moderate these forums, I'd be grateful for some assistance. The 'community' certainly hasn't contributed much more than questions and overhead, and some outside assistance in handling that would really be appreciated. Someone that understands and uses HCL that can help answer questions and such would be great..

If you can help, message me..

Otherwise, I'll be posting a link to the beta area once I get some outside assistance to help manage the forums and support, since I can't bug fix, manage a project and the forums alone..

I'm ready to hear from you...


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Specializedheli on December 05, 2008, 03:35:28 AM
Cant wait to test it-


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: ChrisR on December 07, 2008, 12:19:49 PM
very nice :)

Is it using your own template system or still using smarty?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: zmanit on December 08, 2008, 03:35:57 AM
YES!   RELEASE IT!!!!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on December 08, 2008, 03:40:29 AM
It uses Smarty...



Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Tobes on December 08, 2008, 05:55:27 PM
looking forward to testing this out.

thanks for all your hard work :D

T


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: ChrisR on December 09, 2008, 01:01:55 AM
when the beta become public will it be downloadable or will it be hosted?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: enkidu on December 09, 2008, 08:44:34 PM
People are not just asking.
People are aking the same questions for about year.
Why there is a restriction in message lenght?
Where is the soud?
How can I use utf-8.

Just answer it and stop complaining.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: mendee on December 10, 2008, 11:08:14 AM
wow.  i cant wait


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: hotdesc on December 18, 2008, 06:31:53 PM
Cant wait to test and use it

POSTGRESQL plz


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: maars11 on December 19, 2008, 07:34:36 PM
GREAT !!!

If its complete, please give us the download so that we could beta test it.

Regards


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: kenathas on December 20, 2008, 02:05:01 AM
I too am willing to try out the Beta :)


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Excalibre on December 23, 2008, 05:08:33 AM
Well i too would love to try version3, but i am still in the process of learning the application as i have just come accross it.  (may as well learn the new instead of the old)

There seem to be plenty of people here willing to try the app.  Is there a release date for the beta yet HCL Admin?

Steve


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: lvalics on January 06, 2009, 09:59:17 PM
Do you have an ETA for beta or SVN version? We would like to review and add some ideeas to it.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: siforek on January 13, 2009, 03:57:23 AM
Im willing to help as a mod on the forum.  Also, Im very interested in beta testing.  I don't think there's anyone more qualified than I am.  Let me know. .  Thanks!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: bombs pure on January 20, 2009, 06:56:04 AM
nice.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: fernando on January 21, 2009, 07:59:52 PM
I am very excited with this new version, but would have an estimate of when you would?

Thanks, Fernando  ;D ;D ;D


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: m_s_correa on January 27, 2009, 02:26:27 PM
waitiiiiiiiiiiiiiiign


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: ajmorris on January 30, 2009, 09:43:08 PM
I am also very excited about this release.   I loved it when everything was in one application like version 1. 22.   Having a knowledge base would be great too.

Andy


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: lvalics on January 31, 2009, 05:09:26 PM
There is no SVN (CVS) version available to get??


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: BoDy on February 03, 2009, 08:06:33 PM
when can i download it?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: lordlex on February 05, 2009, 01:40:02 AM
If is Beta is not suposed to be public test? I mean, some of us can help testing. . .  no?  ???


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on February 05, 2009, 06:50:37 PM
It's a hybrid; part hosted / part run on your server.

There is too many problems with server configuration, so we aim to remove those questions and problems people are having with this next release.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: vipcove on February 05, 2009, 10:12:46 PM
Good night, I read in the forum that the version 3 of Help Center Live is available in Beta,
but I could not download it. 
can you tell me where I can download?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on February 06, 2009, 04:16:13 PM
Where does it say that it's available?

No public beta has been released. Private beta testing continues at this time.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: stardot on February 12, 2009, 05:52:20 PM
Quote from: HCL Admin link=topic=775. msg3595#msg3595 date=1233856237
It's a hybrid; part hosted / part run on your server.

There is too many problems with server configuration, so we aim to remove those questions and problems people are having with this next release.


what do you mean by "part hosted" ? is your development moving towards software as a service model? i. e.  hosted by you?

Thanks!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: cwrulez on March 24, 2009, 01:31:23 PM
Version 3. 0 is comming?
Waiting for version 3. 0 . . . .  :-\
Project is dead ? ???   


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: dwaithaka on March 26, 2009, 12:51:45 PM
Will version 3 work with Firefox 3, Internet Explorer 7/8 and Google Chrome? I always have problems with these.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: funsun on March 26, 2009, 01:12:36 PM
I have replied to your e-mail, let me know how I can help.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: jsalis on March 31, 2009, 05:32:30 PM
Is this thread dead? I too would love to test V3.  Can we at least get a list of features? So many questions, so few answers.  How does one contribute to the development? The FireFox issue with version 3. 0. 6 and newer has me on the verge of changing applications altogether until there is a fix.  If I create a patch is there a way to contribute it? This has a full third of my visitors unable to get assistance.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on March 31, 2009, 07:38:31 PM
Thread is not dead, we're just behind.. we work on HCL part time.. but we do work on it ;-)


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: onebluea on April 11, 2009, 07:57:06 PM
I would love to be a beta tester.  I installed the current version from cPanel Fantastico and it does not work at all.   Very few actual error messages, but many features do not work.   Sending an email to offline departments does work, but that is about it.

I am currently beta testing the new trillian im product and have already found and narrowed down a bug to one particular action.   Would love to help you guys out with your testing too.   Thanks!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: usvi4me on April 14, 2009, 01:17:56 PM
I would like to volunteer to become a betatester for the MAC OSX platform.
Opera, Safari, Internet Explorer, Firefox, and iPhone.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: scottjcampbell on May 03, 2009, 12:32:50 AM
I'd also like to volunteer (:
Safari, FF, IE, Opera


Title: Let's see the code!
Post by: kekoav on May 10, 2009, 10:24:04 PM
Can you give us SVN access to the trunk?  If we're going to be open source, can we be truly open?

If you can show us what you're working on we can help you more!  I can't get behind this project unless it's going to be truly open source--

Get an SVN or GIT repository(hxxp: code. google. com is easy).   Let the community help you out.   I would be happy to contribute patches or anything to a project that is open.

Have a bug management system.  If not for the community, for the developers.

"Open source" is more than just letting us peek at the code when you release it.   It's a state of mind, and a production methodology.   You can have more than 2 developers, in fact, you'll get more done with more developers.

The project sounds like it has promise.   I'd be interested, but I was a little turned off to an open source project that doesn't have current code available!(other than zipped releases)

It seems like you have a community of interested people already, let's not let them down!

Private beta is actually called alpha-- a beta release is by definition public.

I would also suggest a more open source-friendly license. . .  Copyright != Open Source

Best Wishes!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 11, 2009, 01:34:20 AM
I agree completely with kekoav.  There SHOULD be an SVN/Git repo, and development would go a lot faster, as there would be many more developers working on it, and many more people to test fixes as time goes on.  However, please correct me if I am misinformed, part of V3 relies on the HCL servers, as it is partially hosted, and partially run on your own server, so this would be a bit of an issue.  This is one of the reasons it is currently in its testing stage

There currently is a bug management system however, which you can find here

And another good point about 'Private Beta' == 'Alpha', according to my dictionary, a beta test is:
Quote
a trial of machinery, software, or other products, in the final stages of its development, carried out by a party unconnected with its development.

while an alpha test is:
Quote
a trial of machinery, software, or other products carried out by a developer before a product is made available for beta testing.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: stephensan on May 11, 2009, 09:15:42 PM
Hi All,

I've been lucky enough to have spent time using a couple of other open source tools in business enviroments (OpenERP, Asterisk) and having installed the current version of helpcenter live I have to say this is a cool project.

From reading the forums this really does seem to be a project with a lot of testers, developers, supporters and documenters willing to get involved and I'm really looking forward to getting more involved myself.

All that said I am wondering if the following. . .

Quote
Quote from: HCL Admin link=topic=775.  msg3595#msg3595 date=1233856237

It's a hybrid; part hosted / part run on your server. 

. . . means that the project is moving away from full open source to a tiered solution where the opensource option offers some functionality with a 'full featured', paid for option as well?

Would it be possible to let the community know if V3 will be a fully open source solution or will it require a form of paid for subscription?

Cheers

Stephen


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 12, 2009, 12:11:32 AM
If I understand the plans correctly, it will continue to be free, with part of it running on HCL servers, and the open source end running on your own server. I don't quite understand what part runs where, or why (as I am sure the same could be accomplished while staying fully self-hosted), but I am fairly sure it will continue to be free.

I am sure the admins will fill us in as soon as they have time


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on May 26, 2009, 04:03:12 AM
We've had this project for over a year, almost two if memory serves me right.. in that time we've had no help at all with development.

We coded v3 from the ground up. Right now we've stopped testing it, to focus on some other interests. Pretty frustrated overall, there has been little to no 'community' involvement, other than an occasional offer for forum help.

We'll continue with v3 when we're done with our other projects, or can hire someone full time to continue our development.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 26, 2009, 05:13:26 AM
Ever put it on a git repo or whatever and asked for help? There is a difference between releasing code, and putting it somewhere that people can submit patches. Throw it on github and I am sure you would have a hell of a lot of interest in it. And I am definitely willing to help code as much as I can, just give the word!

Spenser


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: HCL Admin on May 26, 2009, 03:38:06 PM
it was in a SVN repo for years.. and 90% of the coding was done by us..


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 26, 2009, 05:43:48 PM
Actually? Oh shoot. Well with github, any time you commit something, it would show up on the front page, which may bring a bit more interest. But if you put it in a repo again, I would be glad to help out.

Plus, 10% community help is more than the 0% you are getting right now ;)

Spenser


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: beardbar on May 28, 2009, 08:30:13 PM
I was just looking for this project on github actually.  I would definitely put in some coding time on this project.  I am an ecommerce web developer and have tweaked and modified the different versions for years.  If you put in on github, I would definitely put some good hours in on it.  You have an opportunity right now since many of the paid for services are starting to raise prices and many of my clients are looking for cost saving solutions.

Cheers,

Dan


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 29, 2009, 02:17:07 AM
Good to hear. I am talking to those in charge about it, and due to the amount of time they have put in (as well as the money that has been spent), they are slightly hesitant to give it all away as open source, but there are plenty of benefits to it. I am sure the community (or what is left of those interested in helping... which seems to be beardbar, BrianP, and myself) and HCL can come to a compromise with a certain amount of freedom of code (open source) yet a large benefit for the parent company as well.

Spenser


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: scottjcampbell on May 29, 2009, 04:16:02 PM
i'm also up for helping, sounds like a pretty cool idea to get the actual users of the script to have their input, as we do know what we want dont we?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on May 29, 2009, 04:26:16 PM
Well for the most part the users NEVER know what they want. I do web development, and the clients normally need quite a bit of direction :P But technical users normally do ;) And it is good to hear that you also want to help. Not sure how many people HCL Admin is looking for to help, but add him on msn if you are truly interested in helping and working hard on it (its on his profile). Lets see if we can get this rolling!

I have svn access right now, so they are definitely open to working with the community if the community does more than create multiple topics a day with "issues" that others have experienced multiple times. If the community takes an active roll it ends up being quite different than if the community is nothing more than many selfish idiots who can't even use a search button.

Spenser


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: abbasarif on June 17, 2009, 04:55:07 AM
I am a web developer and i am truly willing to help you with my experties.

Abbas


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on June 17, 2009, 06:16:52 AM
Well get in contact with HCL Admin then! Lets see if we can get the ball rolling


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Parcye on August 13, 2009, 10:45:13 AM
I have just created a windows app for v2. 1. 7, will I need to change much to get it working with HCL v3?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: TNL34 on August 25, 2009, 05:36:36 AM
WHEN WILL V3 BE DONE?


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on August 25, 2009, 06:25:45 PM
V3 will be done when all the impatient, illiterate imbeciles stop asking. It is mostly finished and in beta testing, as you can tell if you read any of the many posts, or even look above the actual forum!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: scottjcampbell on August 25, 2009, 10:58:46 PM
Quote from: SpenserJ link=topic=775. msg4402#msg4402 date=1251221145
V3 will be done when all the impatient, illiterate imbeciles stop asking.  It is mostly finished and in beta testing, as you can tell if you read any of the many posts, or even look above the actual forum!
Words cant describe how pleased i am that someone has FINALLY said that lmao :P


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on August 26, 2009, 12:29:07 AM
:D I have said it a few times in passing, but I am seriously fed up with all of the impatient jerks that come on here, demand to have v3 out, complain about how long it is taking, and then never show up again. There are a couple people that actually come on here and try to help out (and handle the illiterate people), but we are few and far between :( To be honest, I am growing quite impatient with how long it is taking, but I have been helping out here for a few months now, so I at least have an excuse.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: khim on September 15, 2009, 03:25:55 PM
If people are interested in beta testing HLC 3, just wait.  It will come out in a few days.  I want to try HCL 3. 0 Beta but I'll wait.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: UkrDeveloper on November 16, 2009, 01:53:12 PM
I personally liked Help Center Live and was waiting for v3.   I have been away from the software for quite a while, however, so I am getting re-familiar.   I posted my first post ( hxxp: www. helpcenterlive. com/smf/please_welcome_me_to_the_help_center_live_forums-t1100. 0. html ) on the forums, so go easy on me here, with my comments.

I must say that I am very disappointed to see that the software is going to be partly dependent on some of the needed functionality residing on HCL's servers.   I have several issues with this.

Number one, I am an open source guy.   I like to see all of the code myself, or I don't trust it.

Number two, I only use software that I install and personally maintain, on my own servers.   I am very wary of the idea of using software that needs to load something from another site in order to operate.   Something could be introduced that I don't agree with or that might compromise my own site.   Why would I put that much trust in a third party???

Third, how can HCL guarantee that their site/server will be up, literally 100% of the time???  Your software, by it's very nature, is used for potential customers or customer support.   If your site/server goes down, this will affect my customers' customers.

Fourth, as an open source guy, I like to strip out connections to other sites that I don't like.   I like the software that I put on my sites/servers to be truly separate.   I think this is what I would classify, an issue of privacy.   Why do you think you have a right to know that I am using your software on any given site/server of mine.   You don't have that right.   You are going totally against these principles, for me and for a whole lot of other people.

I say this will all kindness.   I am just trying to give you some solid arguments against the path you are on.   And if you do release v3 in the fashion that I have seen discussed here, I will NEVER EVER use your software or recommend it to anyone.   That's a promise!


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: UkrDeveloper on November 23, 2009, 08:20:15 PM
About 2 hours ago, HelpCenterLive. com was down for about an hour.   This proves my point #3.   You cannot guarantee that your servers or sites will have 100% uptime and yet we all will be depending on your API being available.   You need to abandon this plan and just release the whole thing as true Open Source.

. . . The other day, I found a very nice alternative to Help Center Live, on SourceForge. net.   I was very happy to find this alternative, since HCL is going in the wrong direction and I do not approve, along with a whole lot of others that do not approve.   If HCL is going to stay competitive, it needs to be fully Open Source and fully residing on our own sites/servers.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: BrianP on January 04, 2010, 08:26:26 PM
I must say that I am very disappointed to see that the software is going to be partly dependent on some of the needed functionality residing on HCL's servers.

I appear to have missed a post somewhere.  Where did you see this?  I haven't seen anything about new features, requirements, etc.  I have spent quite some time getting HCL 2.1.7 working (see my other posts), so I would hate to move to another system.  But, if I do have to move, I would rather find out now, rather then when 3.0 comes out.....

- Brian


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: SpenserJ on January 19, 2010, 10:48:25 PM
Seems I just can't leave :P There was originally some talk that the backend of HCL would be hosted on an external server, and you would run the client interface on your end. Not sure if that is still the plan though.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: UkrDeveloper on February 24, 2010, 02:36:11 PM
Quote from: BrianP link=topic=775. msg4578#msg4578 date=1262633186
Quote from: UkrDeveloper link=topic=775. msg4550#msg4550 date=1258375992
I must say that I am very disappointed to see that the software is going to be partly dependent on some of the needed functionality residing on HCL's servers.

I appear to have missed a post somewhere.   Where did you see this?  I haven't seen anything about new features, requirements, etc.   I have spent quite some time getting HCL 2. 1. 7 working (see my other posts), so I would hate to move to another system.   But, if I do have to move, I would rather find out now, rather then when 3. 0 comes out. . . . .

- Brian

Brian, here is the quote:

Quote from: SpenserJ link=topic=775. msg3957#msg3957 date=1242002060
I agree completely with kekoav.   There SHOULD be an SVN/Git repo, and development would go a lot faster, as there would be many more developers working on it, and many more people to test fixes as time goes on.   However, please correct me if I am misinformed, part of V3 relies on the HCL servers, as it is partially hosted, and partially run on your own server, so this would be a bit of an issue.   This is one of the reasons it is currently in its testing stage. . .


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: godzilla on March 07, 2010, 12:41:18 AM
IF this has been in testing for a few years is it ready yet.   I just found this website and installed version 2. 1. 7 on my site and it works ok.   Few flaws that i cant figure out and looks like support here will be hard to get from what i can see.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Arctic-Ice-Cool on March 07, 2010, 07:49:56 PM
This is rediculously too long to be in beta testing, an update would be appreciated before something better comes along and all the HCL fans (that are left waiting) will leave and head for another option.


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: mismas on March 14, 2010, 06:54:20 PM
+1. . . looking at paid service already :(


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: mismas on March 21, 2010, 06:24:58 PM
u can just use livezilla www. livezilla. net. . . its free and 1000% better than hcl3 will be (if its ever released)


Title: Re: Help Center Live v3 Beta - It's Complete
Post by: Hubbard on March 29, 2010, 01:56:24 PM
I second that vote for LiveZilla. .  Sorry HCL. .  tried to be patient. .  but it's just been way too long. . .

LiveZilla is great, has no major flaws and they're on the ball with updates and support. . . .

Good Luck!

Hubbard