Help Center Live Community

General => General Discussion => Topic started by: sw on December 08, 2008, 11:59:43 PM

Title: Initiate
Post by: sw on December 08, 2008, 11:59:43 PM
Hi there

I installed HCL in a Linux sever manually.  It got installed and then I generated the html code and pasted in another site.  When logged in as an operator I can see user activity in the website.  Users can  chat with me as well.  However if I as the operator click the initiate link it opens up another little window and then I can select the department, then I click the initiate button that window get closed and  nothing happen at my end, and at the users browser nothing happen either.   I guess what  I am saying is that initiating a chat from the operator side does not work.   What am I doing wrong ?