Help Center Live Community

Support => Installation Help & Software Support => Topic started by: ssyyzz on June 29, 2007, 10:23:10 AM



Title: Setup - blank screen
Post by: ssyyzz on June 29, 2007, 10:23:10 AM
Tried to install 2.1.3RC1 - I opened http://localhost/hcl/setup/ but nothing appeared just blank page
I'm using
OS ubuntu linux 7.04
Apache 2.2.3
PHP 5.2.1
MySQL 5.0.38


Title: Re: Setup - blank screen
Post by: HCL Admin on June 29, 2007, 10:27:58 AM
Hmm, can you check the error log and see if anything is there about a PHP error?


Title: Re: Setup - blank screen
Post by: ssyyzz on June 29, 2007, 11:51:02 AM
In Apache error log there is no errors related to hcl
also in php.ini pdisplay_errors = On and log_errors = On but there is no errors on the screen and in log-file

Tried to install hcl 2.1.3RC1 on windows xp sp 2 with XAMPP (Apache 2.2.4, MySQL 5.0.41, PHP 5.2.2 and 4.4.7 (tried with these 2 versions)) - result is same

Installation of 2.1.2 runs normally on both computers


Title: Re: Setup - blank screen
Post by: HCL Admin on June 29, 2007, 03:42:39 PM
Generally this indicates either a template issue or a mysql statement gone bad.

Is this on a machine local to you, or a remote server?  Seeing as your using apache, the following should work if your not on win 95:

.htaccess
Code:
php_value php_error_log "syslog"

All PHP errors will then be pushed to your system log for debugging. 

If your on a remote machine where you do not have access to the syslog, please let me know, and I'll get you a new .htaccess.  That one would be more complicate.  Trick is finding where the error occurs exactly.


Title: Re: Setup - blank screen
Post by: wickshosting on June 29, 2007, 04:45:24 PM
Hello,

Please try the hotfix which can be downloaded from:

http://www.helpcenterlive.com/dru/node/17 (http://www.helpcenterlive.com/dru/node/17)

Let us know if you have any other issues. Thanks!