Help Center Live Community

General => General Discussion => Topic started by: jamienz on January 06, 2009, 08:02:02 PM



Title: A New WinApp of sorts... any requests?
Post by: jamienz on January 06, 2009, 08:02:02 PM
At our hosting business we run our own in-house support system called "concierge" that ties in all our CRM, tickets, accounting and so on, and we recently began to offer live support via our website to supplement this.         To allow everything to stay tied together, we developed our own Microsoft Windows client for HCL which seems to work pretty well for what we do.       

As there seems to be a lot of interest in getting an HCL client back, I'd be pretty willing to try and dig out the HCL client code and re-write it as a stand-alone application - it's very much a part of our concierge suite at the moment so I couldnt just post that up, but I can do my best to get it out.       

I'll post some screen shots as soon as I get each part developed.       Any feature requests, recommendations, suggestions or what not would be appreciated :)

hxxp: img233. imageshack. us/my. php?image=ayionconciergenm5. png

^^ no idea what is going on here.  .  .   however, if you replace the "hxxp:  " with "hxxp: ", and remove the spaces before "imageshack", "us", "php" and "png", your sweet :P

Anyone interested?

:)


regards,

jamie


Title: Re: A New WinApp of sorts... any requests?
Post by: rwperkinsjr on January 07, 2009, 07:14:36 PM
Since I was an owner of the previous licensed version, I know I would be very interested. 

Anyone else?


Title: Re: A New WinApp of sorts... any requests?
Post by: lvalics on January 08, 2009, 10:59:14 AM
Yep, interested as well.


Title: Re: A New WinApp of sorts... any requests?
Post by: jamienz on January 08, 2009, 03:57:17 PM
It's coming along. . .  just having to re-do the chat window from scratch as the our system polled the HCL server in a slightly different way. . .

Are there any features you want to make sure I include? Any features that you haven't seen elsewhere before that you think I should try? etc. . .



Thanks for the replies.

Jamie


Title: Re: A New WinApp of sorts... any requests?
Post by: Orange26 on January 08, 2009, 10:30:54 PM
This is just a suggestion.    I don't even know if it is possible.    I would like to see a function that will make the agent go offline when they lock their system and then come back online when they log in again.    It would be much easier for them if they have to step away for a minute. 

By the Way: Thanks! This is exciting!


Title: Re: A New WinApp of sorts... any requests?
Post by: lvalics on January 09, 2009, 09:13:54 AM
On canned messages, categorized and shortcut to canned message.


Title: Re: A New WinApp of sorts... any requests?
Post by: jamienz on January 09, 2009, 12:28:22 PM
Quote from: Orange26
I would like to see a function that will make the agent go offline when they lock their system and then come back online when they log in again. 

Easy ^_^ I'll add it in. 

Quote from: lvalics
On canned messages, categorized and shortcut to canned message. 

How do you mean shortcuts? Like, shortcut keys? Or quick access buttons on the screen? The only categories I can do is by Public/Private and Department Public/Private as this is how HCL stores them. 


Cheers for the input all :)

Regards,

Jamie


Title: Re: A New WinApp of sorts... any requests?
Post by: w3it on January 24, 2009, 07:26:56 PM
Jamie

Very nice! I was a licensed customer before as well.  What I suggest is to release a version for trial and if you are interested in supporting it, we could then test and give feedback and ideas to improve it.

Thanks for doing this.  A lot will appreciate it  :)

Regards
Ian
HCL User


Title: Re: A New WinApp of sorts... any requests?
Post by: Orange26 on February 02, 2009, 07:55:12 PM
Any update on this?


Title: Re: A New WinApp of sorts... any requests?
Post by: HCL Admin on February 05, 2009, 06:51:27 PM
We're two weeks away from the official new windows application for use with Help Center Live.


Title: Re: A New WinApp of sorts... any requests?
Post by: jamienz on February 13, 2009, 03:53:54 PM
Quote from: w3it
Very nice! I was a licensed customer before as well.      What I suggest is to release a version for trial and if you are interested in supporting it, we could then test and give feedback and ideas to improve it. 

Thanks Ian - the software was intended to be a freebie anyway - to fill in the gap until the HCL client was re-released or, in the case where it was totally canned, this project would be developed further.   

Quote from: HCL Admin
We're two weeks away from the official new windows application for use with Help Center Live.   

I was waiting on an update like that - thanks HCL Admin.   

Until the new client is release, I'll postpone development until I know what this new client is like.     Look forward to seeing what you guys have done :)


Cheers,

Jamie