Title: Documentation somewhere?
Post by: BrianP on January 15, 2009, 09:04:32 PM
Is there documentation for HCL? I installed it and have it all running. And I think it looks pretty good. But I have questions. The forum search doesn't seem to be working and I can't change from page to page in the forums.
1) What is CoBrowse and CoForms?
2) What happens to the data from the post-chat survey?
3) What exactly does the priority do?
4) If HCL picks an operator for a chat and that operator refuses (or times out) does it go to another operator?
So many questions. . . . .