Help Center Live Community

Support => Installation Help & Software Support => Topic started by: mundt on January 28, 2009, 11:16:25 PM



Title: Always showing as offline
Post by: mundt on January 28, 2009, 11:16:25 PM
I have chosen the HTML code generator.  It doesn't update the image when livehelp is on or offline.  I was going to try the Image Online generator code, but for some reason it is saying I don't have permission to access the file on the server, which is confusing since I can access code. php?html and everything else, just not code. php?image.  Anyone have a solution for this? I would just like for the image to update when I am online.  Also, by selecting html as my generated code, it doesn't popup a chat window, it just opens up a second full size window, which is very inconvenient.  Please let me know if you have an answer to any of these problems.


Title: Re: Always showing as offline
Post by: ausmark on January 30, 2009, 12:52:15 PM
me too.  In admin I click on Live Help then Start Operator Chat but then get error.

I installed the sofware through Fantasico.


Title: Re: Always showing as offline
Post by: pateld on January 30, 2009, 02:12:58 PM
Same here.  I installed from source but can't get any operator live.