Help Center Live Community

Support => Official HclApp Support => Topic started by: HCL Admin on February 05, 2009, 06:47:06 PM



Title: Help Center Live Windows App Announced
Post by: HCL Admin on February 05, 2009, 06:47:06 PM
We're about 2 weeks away from releasing our own Windows Application for Help Center Live.

Watch this board for further announcements!


Title: Re: Help Center Live Windows App Announced
Post by: w3it on February 08, 2009, 02:19:03 AM
Sounds good. I was a licensed user of the previous version, will you be offering free and/or fee based versions?


Title: Re: Help Center Live Windows App Announced
Post by: Jammer400 on February 08, 2009, 03:30:08 AM
w3it: I'm most certain that HCL will be offering a free based version.  I have not heard anything about a fee based version so i assume it is not planned at the time.   :)


Title: Re: Help Center Live Windows App Announced
Post by: HCL Admin on February 11, 2009, 02:05:10 AM
This app is purely commercial, to respond to the demands revolving around the old winapp we don't own or support.

So, this will be a fee based product only. If you don't want the windows application, then you can of course use your browser for free to monitor users and chat requests..


Title: Re: Help Center Live Windows App Announced
Post by: dktakeshi on February 15, 2009, 10:21:41 PM
Quote from: HCL Admin link=topic=858. msg3671#msg3671 date=1234314310
This app is purely commercial, to respond to the demands revolving around the old winapp we don't own or support.

So, this will be a fee based product only.  If you don't want the windows application, then you can of course use your browser for free to monitor users and chat requests. .

That's still alright!  But it won't be locked down to a specific support URL would it?  Just because I find it a bit frustrating when we have to change domains etc?  Or lose domains my our case.


Title: Re: Help Center Live Windows App Announced
Post by: ZeroStyle on February 18, 2009, 03:32:19 AM
Hi ther the 2 weeks are almost done is ther already a release date and a knowledge about how much a licence wil cost ??? and is this a licence for 1 PC or can i put it on multiple pc's ????


Title: PRICE WHAT IA THE PRICE FOR LIVE CHAT
Post by: Nidia on February 19, 2009, 05:08:57 PM
I DON'T SEE PRICE FOR LIVE CHAT


Title: Re: Help Center Live Windows App Announced
Post by: Aaron DS9T on March 16, 2009, 03:29:46 AM
When will HclApp be live?


Title: Re: Help Center Live Windows App Announced
Post by: Mike on March 27, 2009, 04:03:37 PM
We're beta testing... hope to release it next week for public testing..

There won't be any upgrade or free offers made, since we didn't receive the benefit of those initial purchases, so there is nothing to base a discount or free offer on.

We're also working on a web based app..

Trying to keep a lot of balls in the air.. sorry for being so slow.


Title: Re: Help Center Live Windows App Announced
Post by: RoseWired on April 14, 2009, 12:57:44 PM
Any further news on this?


Title: Re: Help Center Live Windows App Announced
Post by: William.Murray on April 28, 2009, 10:57:29 PM
I would also like to get info on the pricing and availability timeline of the new HclApp.   Looking around the forums and net, there seems to be quite a bit of demand for this.   Is there an e-newsletter we can sign up for to receive this info when it's released?  I appreciate any info you could spare.


Title: Re: Help Center Live Windows App Announced
Post by: watcher on September 16, 2010, 08:39:14 PM
longest 2 weeks of my life. . .


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