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Support => Installation Help & Software Support => Topic started by: paulocamboim on February 09, 2009, 10:53:45 PM



Title: Clickng [Start Operator Chat] just open a window and say ERROR
Post by: paulocamboim on February 09, 2009, 10:53:45 PM
Hello.

I installed the HCL normally, i set the users and departments as well.  When I do open the Live Help and click on  [Start Operator Chat] one popup opens and show just:

ERROR
(and below a CONTACT US form)

Can anyone help  on this?
thanks.

Paulo


Title: Re: Clickng [Start Operator Chat] just open a window and say ERROR
Post by: Ryan L. on February 10, 2009, 10:24:30 PM
Hello Paulo,

I think we will be able to assist you better if we could have a little bit more information.

Please include the following:

HCL version.
Server Distribution/version
PHP version
MySQL version

If you do not know this information, try asking your webhost.

Ryan


Title: Re: Clickng [Start Operator Chat] just open a window and say ERROR
Post by: tecka on April 09, 2009, 04:17:38 PM
I am getting the same problem.  I just installed 2. 1. 7 from Fantrastico from my Cpanel. 


HCL version: 2. 1. 7
PHP version: 5. 1. 30
MySQL version: 2. 11. 9. 4




Title: Re: Clickng [Start Operator Chat] just open a window and say ERROR
Post by: studiogrynn on April 27, 2009, 11:15:31 PM
I was able to resolve this with a small change to the config. php file.  Around line 174 is a timeout setting.  The default is 40 seconds.  I incresed this to 14400 seconds.  Just use a number that is significantly higher than 40.  Even 400 would suffice, but bear in mind that if your operators are inactive for the time you set, they will show as offline.