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General => General Discussion => Topic started by: centeruser on February 10, 2009, 11:46:44 PM



Title: section of the operator
Post by: centeruser on February 10, 2009, 11:46:44 PM


Title: Re: section of the operator
Post by: Ryan L. on February 11, 2009, 10:53:30 PM
Hello centeruser,

there is a very simple solution to (nearly) remove the operator's "time-out".

Open the file "config.php" and look around line 176 for the following text:

$conf['live_timeout'] = '40';

Change this number to an *extremely* high number.
For a week of inactivity use the number: 604800
(60sec x 60min x 24 hours x 7 days = 604800)

I hope this helps!

Ryan


Title: Re: section of the operator
Post by: centeruser on February 15, 2009, 09:18:02 PM
thanks :-)


Title: Re: section of the operator
Post by: diegorj2 on February 16, 2009, 07:03:38 AM
Hi guys!

I tried this, and the section of operator don't expire anymore, but when an user tries to enter in support, the user receives a message that all operators are busy.