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Support => Installation Help & Software Support => Topic started by: diegorj2 on February 15, 2009, 05:59:27 AM



Title: Problem with operator's session (timeout)
Post by: diegorj2 on February 15, 2009, 05:59:27 AM
Hi guys!

i'm new here, i'm sorry about the english.  

My version of HCL is 2.   1.   5, but i alredy tried other versions and the problem persist.  

I don't know if the problem is of my server.  
I open the little operator's window(Live Support) and i'm waiting for the users.  
After some 40 or 50 minutes without traffic, the section of the operator expire and I need login again.  

PS: I tried PHPLive Support and it happened the same thing. 

What's happening?

Thx since now!


Title: Re: Problem with operator's session (timeout)
Post by: diegorj2 on February 16, 2009, 07:02:19 AM
I tried this one

www. helpcenterlive. com/smf/general_discussion/section_of_the_operator-t871. 0. html

the section of operator don't expire anymore, but when an user tries to enter in support, the user receives a message that all operators are busy.