Title: Problem with operator's session (timeout)
Post by: diegorj2 on February 15, 2009, 05:59:27 AM
i'm new here, i'm sorry about the english.
My version of HCL is 2. 1. 5, but i alredy tried other versions and the problem persist.
I don't know if the problem is of my server.
I open the little operator's window(Live Support) and i'm waiting for the users.
After some 40 or 50 minutes without traffic, the section of the operator expire and I need login again.
PS: I tried PHPLive Support and it happened the same thing.
Thx since now!
Title: Re: Problem with operator's session (timeout)
Post by: diegorj2 on February 16, 2009, 07:02:19 AM
I tried this one
www. helpcenterlive. com/smf/general_discussion/section_of_the_operator-t871. 0. html
the section of operator don't expire anymore, but when an user tries to enter in support, the user receives a message that all operators are busy.