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Title: Pre chat survey / Post chat survey Post by: kender on March 05, 2009, 08:58:15 AM Looking to customize the pre chat survey and add a post chat survey
Basically. . . before entering chat asking Name / Order ID / email address / general query 1 / general query 2 after chatting is done offer the opportunity to fill out a questionare basically adding functions or options to the current survey how was the help you receved (ratio buttons) were all your questions answered (drop down) any comments for us (textarea) would you like this chat emailed to you (checkbox) - then email it to the customer prechat stored with the rest of the data and viewable when reviewing chat post chat stored as well for review of chat operator performance (with link to chat) |