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Support => Installation Help & Software Support => Topic started by: marc3k on March 13, 2009, 08:10:19 PM



Title: Problem whit a new install
Post by: marc3k on March 13, 2009, 08:10:19 PM
Hi,

I have a problem whit my installation.  Here the settings:

I have a apache server 2. 2. 11, MySQL 5. 0. 22
Safemode: OFF
Open Basedir: ON
I'm using DirectAdmin as control Panal
I did those steps to:   
- CHMOD /config. php to 777
- CHMOD /icons/ to 777
- CHMOD /compile/ to 777
- CHMOD /cache/ to 777

I'm trying to get the software install and I'm always getting those errors:


Warning: Smarty error: problem writing temporary file '/usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/. . /compile/%%196/%%1964540384/49babe0e90ac2' in /usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/smarty/Smarty. class. php on line 1115

Warning: include(/usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/. . /compile/%%196/%%1964540384/setup. tpl. php) [function. include]: failed to open stream: No such file or directory in /usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/smarty/Smarty. class. php on line 1279

Warning: include() [function. include]: Failed opening '/usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/. . /compile/%%196/%%1964540384/setup. tpl. php' for inclusion (include_path='. :/usr/local/lib/php') in /usr/home/admin/domains/rnicholls. net/public_html/support/hcl/class/smarty/Smarty. class. php on line 1279


I check the permission and everything looks good.  Any suggestions ?

Thanks,

Marc


Title: Re: Problem whit a new install
Post by: marc3k on March 26, 2009, 03:57:16 PM
Any ideas?


Title: Re: Problem whit a new install
Post by: MIIS on April 07, 2009, 03:00:39 PM
Hi,

Have solved the error, I face the same error too, please advice if any ideas to remove the same errror, thanks,
MIS


Title: Re: Problem whit a new install
Post by: saturnx on April 14, 2009, 07:38:43 AM
I have this very same problem as well.  Tried everything that i could think of.  Got it to install beautifully on my local machine but once i tried it on my server i get the same error.


Title: Re: Problem whit a new install
Post by: saturnx on April 14, 2009, 07:56:04 AM
Quote from: saturnx link=topic=919. msg3881#msg3881 date=1239691123
I have this very same problem as well.   Tried everything that i could think of.   Got it to install beautifully on my local machine but once i tried it on my server i get the same error. 

Figured it out.  You can't install this on a subdomain.  I moved it to my main domain but in a support folder and it works.


Title: Re: Problem whit a new install
Post by: marc3k on May 19, 2009, 04:10:55 PM
I try it directly on the domain . . .  wwwdomain. com/hlc and always have the same error.


Title: Re: Problem whit a new install
Post by: SpenserJ on May 19, 2009, 08:09:50 PM
That sounds like it is still a permissions error. Make sure you are chmodding recursively, and check who the owner of the files/folder are.

So use "chmod -r 777 compile" (make sure you are in the hcl directory first. If you ran "chmod -r 777 /compile" it would do nothing, as that is the root directory of your server) and then "ls -al" and paste that in here using code tags ([ code ]code in here[ /code ])

Spenser