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Support => Installation Help & Software Support => Topic started by: valoriza on April 27, 2009, 07:59:16 PM



Title: HCL doesnt send messages
Post by: valoriza on April 27, 2009, 07:59:16 PM
Help.  We installed the HCL, configured all right, it connects, appears on the website, and the client can get into the chat.  The problem is, when someone tries to send any message through the chat, it seems to send the message, but it isnt processed.  No errors occur, but the message isnt recorded on the DB and it's not sent to the other side.  Any idea?


Title: Re: HCL doesnt send messages
Post by: Destro on May 05, 2009, 05:10:22 PM
Hello,

let's start with the beginning, I know this sounds stupid, but have you configured the SMTP details in each and every department?

Destro