Help Center Live Community

Support => Installation Help & Software Support => Topic started by: SpenserJ on May 12, 2009, 12:45:46 AM



Title: List of fixes for Help Center Live 2
Post by: SpenserJ on May 12, 2009, 12:45:46 AM
So, instead of helping each individual person with the same issue over and over, I figure it is easiest if we compile a list of fixes. Hopefully this will be stickied eventually, but until then, feel free to link to it

Known Fixes:
  • Sound not working in firefox (http://www.helpcenterlive.com/smf/sound_issues_with_firefox_307-t928.0.html)
  • Not connecting in Firefox/Opera/Safari/Etc (http://www.helpcenterlive.com/smf/firefox_306_killed_this-t855.0.html;msg3911#msg3911)
  • How to fix offline/online for all departments! (http://www.helpcenterlive.com/smf/how_to_fix_offlineonline_for_all_departments-t1033.0.html)

Current Issues:
  • Not connecting in any browser on Mac OS X

If you have any issues, please create a new thread and someone (probably myself) will help you there. If you know of any fixes for the current issues list, post away!

Thanks
Spenser


Title: Compatibility List
Post by: SpenserJ on May 13, 2009, 08:30:48 PM
Here is a compatibility list that daemonkin and I have compiled

Operator
XP - FF3OSX - FF3OSX - Safari 4OSX - Chromium (2.0.181)
ClientXP - ChromeWorksUntestedUntestedUntested
OSX - Safari 3WorksUntestedUntestedUntested
OSX - Safari 4UntestedFails - 1Fails - 2, 5Fails - 5
OSX - FF3UntestedFails - 1Fails - 2, 3, 4Fails - 3, 4
OSX - Chromium (2.0.181)UntestedFails - 1Fails - 2, 3Fails - 5

Issues
  • 1 - Operator window fails to load properly.
  • 2 - Need to refresh the operator window to see chat requests.
  • 3 - Operator does not receive any messages.
  • 4 - Client does not receive any messages.
  • 5 - Client cannot get into a chat after being accepted.

Reworking the issues numbering, added a few more tests. What works and what doesn't?

Operators:
  • Win FF3 works as an operator
  • OSX FF3 doesn't work as an operator
  • OSX Safari 4 doesn't works as an operator
  • OSX Chromium doesn't works as an operator

Clients:
  • Win FF3 works as an client
  • OSX FF3 doesn't work as an client
  • OSX Safari 3 works as an client
  • OSX Safari 4 doesn't works as an client
  • Win Chrome does work as an client
  • OSX Chromium MIGHT work as an client

If you would like to contribute, we have a topic going here (http://www.helpcenterlive.com/smf/help_with_chat-t974.0.html) where you can post what browsers work and what don't. Please be sure to post both the client and operator browsers (and versions) AND the operating system


Title: Re: List of fixes for Help Center Live 2
Post by: mjclementz on September 18, 2009, 12:31:32 AM
What an impressive list. . .

I'm beginning to see why this poor moderator got disillusioned and hit the road.  I guess at this point I should just pray nothing bad happens since so much has been invested in a system that has been, for all intents and purposes, abandoned.

It seems like such a promising system, though.  You guys should really charge a minimal yearly fee or something to keep yourselves motivated.  I don't know how many people download this thing every year but I have to imagine you could make it worthwhile while severely undercutting LivePerson and the like.  Doing this for free is impractical, to say the least.