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Support => Installation Help & Software Support => Topic started by: daemonkin on May 12, 2009, 09:00:28 AM



Title: Help with Chat
Post by: daemonkin on May 12, 2009, 09:00:28 AM
Sorry for vague subject.
Installed on Linux, PHP 5+, MYSQL 4. 1. 22

I have tested locally on 1 machine with 2 tabs open - 1 client, 1 admin and can see all messages back and forth.

When I placed on server and logged in (Admin FF3. 0. 10, XP, Client FF on Mac OSX 10. 5) I can see only the chat from each person client can only see client chat, admin can only see admin chat.

Any help appreciated.

Regards,
D.


Title: Re: Help with Chat
Post by: SpenserJ on May 12, 2009, 03:41:51 PM
Well it COULD be that you are using a client on OS X. As I have mentioned previously, I have yet to get the OS X side of things working properly, no matter if it is client OR operator.  If it works properly in Windows for client and operator together then it is an OS X issue.  Feel free to dig into the code and try to fix it for us if you can!

Spenser


Title: Re: Help with Chat
Post by: daemonkin on May 13, 2009, 08:28:56 AM
I'll certainly give it a bash!

I've been testing on different OS systems and browsers. Is there somewhere I should post my results or would here do?

I'll start:
Mac OSX 10.3 using Safari (client) to Windows XP SP3 FF3.0.10 (operator) works no problem

D.


Title: Re: Help with Chat
Post by: SpenserJ on May 13, 2009, 03:39:06 PM
Would be wonderful if you posted it here, however lets do it in a fancy little table...

XP - FF 3
OSX - Safari 3?Works

I am assuming that is Safari 3, correct? 3 is the current version, but there is a developer preview of safari 4 out too. I will test my browsers (only OS X, and possibly Win2k3 if I go into work) out today and update the list. And then, do you mind if I post the finished list here? (http://www.helpcenterlive.com/smf/list_of_fixes_for_help_center_live_2-t973.0.html)


Title: Re: Help with Chat
Post by: daemonkin on May 13, 2009, 04:23:59 PM
Go right ahead and we can post all problem/working browsers and systems. Just downloaded and tested Google Chrome as client on XP. Works.


Title: Re: Help with Chat
Post by: SpenserJ on May 13, 2009, 08:29:36 PM
And that was with FF3 as the operator still?

Operator
XP - FF3OSX - FF3OSX - Safari 4OSX - Chromium (2.0.181)
ClientXP - ChromeWorksUntestedUntestedUntested
OSX - Safari 3WorksUntestedUntestedUntested
OSX - Safari 4UntestedFails - 1Fails - 2, 5Fails - 5
OSX - FF3UntestedFails - 1Fails - 2, 3, 4Fails - 3, 4
OSX - Chromium (2.0.181)UntestedFails - 1Fails - 2, 3Fails - 5

Issues
  • 1 - Operator window fails to load properly.
  • 2 - Need to refresh the operator window to see chat requests.
  • 3 - Operator does not receive any messages.
  • 4 - Client does not receive any messages.
  • 5 - Client cannot get into a chat after being accepted.

Reworking the issues numbering, added a few more tests. What works and what doesn't?

Operators:
  • Win FF3 works as an operator
  • OSX FF3 doesn't work as an operator
  • OSX Safari 4 doesn't works as an operator
  • OSX Chromium doesn't works as an operator

Clients:
  • Win FF3 works as an client
  • OSX FF3 doesn't work as an client
  • OSX Safari 3 works as an client
  • OSX Safari 4 doesn't works as an client
  • Win Chrome does work as an client
  • OSX Chromium MIGHT work as an client