Help Center Live Community

Support => Installation Help & Software Support => Topic started by: lanny on May 13, 2009, 05:12:33 PM



Title: Error with HelpCenterLive installation
Post by: lanny on May 13, 2009, 05:12:33 PM


Title: Re: Error with HelpCenterLive installation
Post by: SpenserJ on May 13, 2009, 08:36:27 PM
Try adding a slash at the end, so it would be /hcl/setup/, or try navigating to just /hcl/ as it may redirect you a bit better.

Only other thing I can think of is that it may not have the right permissions, so in your ftp client, try setting the permissions on /hcl (and all children) to 644, then, during the install, you may have to change some permissions again. But 644 (rw-r--r--) is the standard setting for PHP files.


Title: Re: Error with HelpCenterLive installation
Post by: lanny on May 14, 2009, 07:14:34 AM
First thanks for your help.

Your solution was right.  Great!!!  :D

It was easy, but it was just to know.

Greeting. . .


Title: Re: Error with HelpCenterLive installation
Post by: SpenserJ on May 14, 2009, 09:05:50 AM
Not a problem my friend... Sometimes the simple fixes are the hardest to find ;)