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Support => Daily Operations => Topic started by: chu_bun on May 19, 2009, 06:40:27 PM



Title: Monitor/Spying
Post by: chu_bun on May 19, 2009, 06:40:27 PM
Is there a way for the admin to monitor/spy on a chat session by another operator?  Thanks.


Title: Re: Monitor/Spying
Post by: SpenserJ on May 19, 2009, 08:01:09 PM
Well, I am actually just discussing a bug that allows that to happen with Brian in this topic (http://www.helpcenterlive.com/smf/multiple_operators_starting_same_chat-t984.0.html), so you could try and use the same glitch for yourself.  Basically what happens is when a request comes in, it will display it on all operators screens, and then when it is accepted, it forgets to remove it from everyones screen. So technically you could accept the chat after someone else accepts it and just read what it written. Or you could view the logs after the chat as well

Spenser


Title: Re: Monitor/Spying
Post by: chu_bun on May 19, 2009, 10:54:55 PM
Will this increase the response time?  The admin will need to had the highest priority (otherwise, an operator may click "Accept" before the request is listed on the admin window), and others operators will have to wait longer for the request to show up on their window.


Title: Re: Monitor/Spying
Post by: SpenserJ on May 19, 2009, 11:03:04 PM
Yes, I think it is 30 seconds per priority. So if an admin is on, they have 30 seconds to respond before it is listed in priority 1 screens, who have 30 seconds before priority two screens, etc