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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Problem with password reset
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Author Topic: Problem with password reset  (Read 3340 times)
hanjang
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« on: July 01, 2008, 12:42:00 PM »
Hi there,

after upgrading to HCL 2. 1. 7 my password didn't seem to work any longer.  I logged into the DB and executed: UPDATE hcl_operators SET password='$apr1$q3Jrcopn$x7w/OfVl4Hkx5pvvL. k2C/' WHERE username='myuser'; (password hash slightly changed)

I created the password hash using htpasswd -m to force MD5 output.  However, I still can't log in.

Any ideas?

Thanks!
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CroszNet
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« Reply #1 on: July 01, 2008, 02:06:42 PM »
that password dont look right I checked the db and it should be numbers and letters only

pm me I will make an account on operator on my hcl with a password of your choice add it to my db and then copy the numbers and send it to you see if that works for ya.  this was just a quick reply to get you back in to fix it and change the password in the script.
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hanjang
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« Reply #2 on: July 01, 2008, 04:01:09 PM »
Thanks, I have sent the PM.
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CroszNet
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« Reply #3 on: July 02, 2008, 07:55:58 PM »
Pm sent back Good Luck.
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