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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > polls to next operator
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Author Topic: polls to next operator  (Read 3661 times)
kevinvanw
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« on: January 28, 2008, 01:10:48 PM »
On my hcl this situation appears...

when operater A does not respond in 60 secs the chat is going to operator B. operator B accepts the chat is started. But the request is still standing on the screen of operator A. when he clicks on accept chat, a second chat is starting. So now the customer is chatting with operator A and B . How can i prevent this. So that when operator B is accepting the chat. The chat request on operator A is deleted.
Think of the confusion situations that are created by this problem.

thx.

kevin
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victor
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« Reply #1 on: January 30, 2008, 07:33:09 PM »
which version are you using?
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Victor Pereyra
kevinvanw
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« Reply #2 on: January 31, 2008, 12:40:09 PM »
version: 2.1.5
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victor
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« Reply #3 on: February 06, 2008, 07:24:30 PM »
does it happens on both Firefox and Internet Explorer? do you have java installed?
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Victor Pereyra
kevinvanw
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« Reply #4 on: February 08, 2008, 11:06:10 AM »
Yup i tried it with opera, safari ie 6 and 7 and ff

Java is also installed....

The big mystery
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