friends the problem really was in the archive of translation of the program who I installed way CPANEL for the same I was for pt passed br and discovered what he was made a mistake with it, I lacked some lines in the archive. I go to leave it in annex is functioning here perfectly now.



locked up aid topical finished. Been thankful

Hi people,

I'm facing the same problem: chat not working. 

When I try to open "Help Center Live" chat room in Internet Explorer, a javascript error message is shown:
'parent.  window.  Chat' is null or not an object. 

I'm using the "portuguese" language mode (I'm brazilian too).   

I've downloaded the latest HCL version ("hcl-2. 1. 7. zip").   Do you know if there's a fix for this error?

Thank you.