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News
: Development has begun on 3.0.0. See the the announcement in the Core Development Forum for details!
Development has begun on 3.0.0. See the the announcement in the Core Development Forum for details!
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Monty
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Requesting for transcript email at the beginning of the live support chat
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September 04, 2007, 09:01:34 PM
macgregor
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Requesting for transcript email at the beginning of the live support chat
Hi my name is Macgregor
And I want to know if there is a way to ask to the client for his email before he enter the live support chat instead after they close the chat ?
Thank you
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September 04, 2007, 09:13:55 PM
HCL Admin
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Re: Requesting for transcript email at the beginning of the live support chat
Not currently, however I can put a feature request in on it.
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September 04, 2007, 09:16:33 PM
macgregor
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Re: Requesting for transcript email at the beginning of the live support chat
Thanks that will be great
Or maybe i could make the mod by myself, if you or some one give me a hint about what class i should modify.
Thanks
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September 04, 2007, 09:18:52 PM
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Re: Requesting for transcript email at the beginning of the live support chat
I do believe that's buried in the files under /live (response.php if I remember correctly...)
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