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Author Topic: Requesting for transcript email at the beginning of the live support chat  (Read 6729 times)
macgregor
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« on: September 04, 2007, 09:01:34 PM »

Hi my name is Macgregor

And I want to know if there is a way to ask to the client for his email before he enter the live support chat instead after they close the chat ?

Thank you 
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« Reply #1 on: September 04, 2007, 09:13:55 PM »

Not currently, however I can put a feature request in on it.
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macgregor
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« Reply #2 on: September 04, 2007, 09:16:33 PM »

Thanks that will be great

Or maybe i could make the mod by myself, if you or some one give me a hint about what class i should modify.

Thanks
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« Reply #3 on: September 04, 2007, 09:18:52 PM »

I do believe that's buried in the files under /live (response.php if I remember correctly...)
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