This app is purely commercial, to respond to the demands revolving around the old winapp we don't own or support.
So, this will be a fee based product only. If you don't want the windows application, then you can of course use your browser for free to monitor users and chat requests. .
That's still alright! But it won't be locked down to a specific support URL would it? Just because I find it a bit frustrating when we have to change domains etc? Or lose domains my our case.