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Author Topic: Shows me offline  (Read 4379 times)
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« on: February 12, 2009, 12:07:05 AM »


I have installed HCL then i made a support department . 
When I open the Live Help and click on  [Start Operator Chat]  : 

(and below a CONTACT US form)

i generetated a html code  , but always that shows me OFFLINE 

Server : Centos
mysql : 4
Control panel : Cpanel

Thank u
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« Reply #1 on: February 12, 2009, 05:50:05 PM »

I too am experiencing this EXACT problem -- i have tried re-installing from scratch, with a new database and all new files.  The problem persists, unfortunately.
Joe Beauchamp
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« Reply #2 on: February 13, 2009, 09:59:03 PM »

This might help you - I found that some code generation requires ALL departments to be online or the button will show offline.   Others, by the way, do not.   As I recall, the text generation is accurate.

Rather than spend a bunch of time on this now, I decided to create only 1 department.   It works for me -- for now --- for that site.

Also, I want the nice little window to pop up for the chat, so I messed around with ripping code from one generation and sticking it in the other.   I finally have a simple combination which seems to work for me for the moment.

Your problem seems to be that you have dept's 1, 2 and 3 and your operator is assigned to 1 and 3 or just 1 but not all 3.   As such, some of the indicators generated by HCL will show OFFLINE.   And, from that, I had my simple solution - get rid of dept's 2 and 3.   Actually, for another setup, I simply have all operators in all departments.   Workable, not exactly what I'd like (I don't want the user seeing "departments" which are for my use -- really different websites.   I can't get away from that if he will, at some point, be asked to chose a "department" to chat in or email to. )

-- Joe B.
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« Reply #3 on: March 02, 2009, 07:26:51 AM »

I had this issue, but for another reason.  I forgot to turn on php safe_mode.  After I inserted the following in a . htaccess file and uploaded it to the directory that I installed HCL to, I no longer had this issue.
php_value safe_mode "1"
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