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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Sound Not Working
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Author Topic: Sound Not Working  (Read 8282 times)
Matt Waller
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« on: October 19, 2007, 08:28:24 AM »
My sound appears to be on, but I get no sound at all with a chat request. Any ideas on how to fix that would be appreciated.

Matt
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victor
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« Reply #1 on: October 19, 2007, 09:52:07 PM »
which browser are you using for the admin pannel?
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Victor Pereyra
Matt Waller
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« Reply #2 on: October 19, 2007, 10:40:40 PM »
Newest version of IE

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victor
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« Reply #3 on: October 22, 2007, 05:05:16 PM »
hi, I've try it from here and the sounds was OK, seems to be a problem with your computer or browser.
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Victor Pereyra
Matt Waller
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« Reply #4 on: October 22, 2007, 05:07:34 PM »
That's odd. Don't know what it could be? All other sounds work fine. Do I need to turn something on?

Matt
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victor
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« Reply #5 on: October 22, 2007, 05:26:43 PM »
i dont know if it's important but, do you have java installed?
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Victor Pereyra
Matt Waller
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« Reply #6 on: October 22, 2007, 06:24:00 PM »
Just installed quicktime and I now get the sound.

Matt
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« Reply #7 on: October 23, 2007, 03:11:50 AM »
Yes, you need a plug in that can handle MP3 files for your browser.
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fancyfiber
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« Reply #8 on: December 07, 2007, 09:05:49 AM »
Sounds not working here too.

Here's a quick something for someone else to try.

I turned on HTTPS in the config file per instructions found here and sounds stopped working. Put back to standard HTTP and sounds start working again.

Any clues on how to make sounds work with HTTPS would be ideal!

Thanks,
Dennis
Fancy Fiber Farm - http://fancyfiber.com
Alpaca Search - http://alpaca-search.com
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fancyfiber
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« Reply #9 on: December 07, 2007, 09:19:58 AM »
Oh...now I think I got it.

If you have the site configured for HTTPS, you have to start your operator session in HTTPS as well. If you start it HTTP, it doesn't play sounds (everything else seems to work though...I was able to take chats and everything).

Hope this helps somebody.

Thanks,
Dennis
Fancy Fiber Farm - http://fancyfiber.com
Alpaca Search - http://alpaca-search.com
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victor
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« Reply #10 on: December 07, 2007, 04:17:03 PM »
thank you very much for feedback, it sure will be helpful
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Victor Pereyra
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« Reply #11 on: December 27, 2007, 09:19:05 PM »
Dennis, that makes since since you would only have a partially secure session otherwise.  Doh! Cheesy
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