Please help! :-\

I just installed the software with no problems, added the code on my site, logged in on helpcenterlive admin live chat and I seem to be doing everything right (well, according to instructions).   There's only one problem: the live help status always shows 'offline'.   I click on it and it says the operator is offline.

But on the admin panel, I'm sure I'm online (and even hear beeps whenever there's a visitor on the site).

Does anyone know how I can fix this?

Thanks in advance.

Aloha

1.  Can you make sure your using ver 2.1.7 please.  If not please upgrade.
     Here's the link:  http://www.helpcenterlive.com/downloads/

2.  It could be a browser issue.  How about posting the link to your page here, so we can test
     with more than one browser/OS too.  Or if you like, PM the link.

3.  You may need to set OPERATOR ASSIGNMENTS.  If none have been assigned, no CHAT is possible.

That's all I can give you for now.  Will chewck back for replies if you need more help.

AR

Hi,

Yup, I'm using the latest version (I just installed the software a few days ago).

I even enabled safe mode, and changed the config. php to 'true'.  :(

I'm using Firefox 3 & IE8, are they compatible?

Sending you my URL via PM.   Thanks.

Aloha,

Dealing with this matter directly by email...

Will post end results for all to see when done.

Aloha

AR

Ok, everything seems to be working fine now, and it's all thanks to BYTEmySITE! :D

There must have been some problem with the way I added the first operator+assignment.   What I did was follow BYTEmySITE's instructions (sent via email):


So I added a new operator with those instructions and tested by chatting with myself. 

Thank you very much for your help, BYTEmySITE!

Rgds.  :)

Aloha moozle,

Many thanks for the for the post...

I hope others trying to get off and running, will save time with this fix too.

A pleasure to help you.

Aloha

AR

ByteMYSite et al,
I am having the same issue as "moozle", and am using the latest version of HCL, and the Offline status will not change when tested with FF3, IE 7, and WinApp.   My live help is deployed on a Drupal CMS website.   PM me please, and I will give you HCL access.

Thank you,
Joshua