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Author Topic: Always showing as offline  (Read 3531 times)
mundt
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« on: January 28, 2009, 11:16:25 PM »

I have chosen the HTML code generator.  It doesn't update the image when livehelp is on or offline.  I was going to try the Image Online generator code, but for some reason it is saying I don't have permission to access the file on the server, which is confusing since I can access code. php?html and everything else, just not code. php?image.  Anyone have a solution for this? I would just like for the image to update when I am online.  Also, by selecting html as my generated code, it doesn't popup a chat window, it just opens up a second full size window, which is very inconvenient.  Please let me know if you have an answer to any of these problems.
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ausmark
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« Reply #1 on: January 30, 2009, 12:52:15 PM »

me too.  In admin I click on Live Help then Start Operator Chat but then get error.

I installed the sofware through Fantasico.
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pateld
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« Reply #2 on: January 30, 2009, 02:12:58 PM »

Same here.  I installed from source but can't get any operator live.
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