Firstly, thanks to everyone who has answered posts previously, they have been of help.
Ok, my issue is that I can't seem to make the online help show as "online". I realise this has been an issue with alot of folks and have tried all of the suggestions I can find here. (ie: adding my site as a trusted site zone, upgrading to 2.1.5 etc, CHMOD 777)
The operators always appear as offline, and of course, the help icon always appears as offline. I just can't seem to make this work.
I am using Internet Explorer 6. Java Plugin 1.4, 1.5 and 1.6.0
If anyone could please provide any assistance, I would be most grateful!
I don't remember, but did you install the debug file?