i am wondering if its possible to turn off the osticket part of hcl as i have a new support center but require the live support part of hcl.

I am using my own ticket system also, but I didn't disable OSticket. The only place I noticed a reference to the OsTickets was if someone clicks on the live chat when it says offline or if no operators accept a chat in the given time. I just changed the href for that in the live_divert.tpl file to my page for tickets. Is that good enough, or does it cause problems in other areas also and i should do what you instructed to disable it?

Thanks,
David Henderson

so I need to go to the index page and comment out the form and disable in config, or just comment it out in the index page since I changed the href?

Also, is there anyway to disable the emailing and printing of transcript option for the customers? We like the operators having access to the transcripts, but we are not too sure how we feel about the customers having them:)

Ok, one last question. I noticed you use .tpl files for templates, another component I use, Support Center, also uses .tpl files. Those are the only 2 programs I've ever seen use them though, what are they from? Is that the pattemplate style I've heard about? I am just used to templates being done in .css files.

thanks that worked the form that comes up is good enough for me as we going to be using whmcs for our help desk.