We want to keep the request.mp3 file to notify us when someone requests a chat, but the visitor.mp3 file we want to disable because it's REALLY annoying hearing it play everytime the page refreshes. I tried renaming the file to visitor.mp3.bak on my server through FTP, but the sound is still playing. Not sure how it is still playing, but it is. Any idea how I can disable it?

Thanks,
David Henderson

Just clear the cache of the browser?

Ok, I know I asked this in that other thread, but we are still having the issue where it disconnects us if we don't do anything in the monitor window for 10-15 minutes. Anyway to increase the session time so it doesn't log you out?

Well, I did increase the spot in the config file that says


I changed that to 1800 seconds to make it 30 minutes. That seems to have helped a little bit. However, it would be much nicer if there was an option to make it so that you could set administrators to never be auto-logged out. A lot of the time my boss or I will have a monitor window open, but only for the purpose of seeing our visitors and watching what pages the visit and how long they are on each page (Completely AMAZING feature I must say, WE LOVE IT!) and do not go online in the monitor for chats at all. It would be really nice if we could do that without being logged out fr being idle!:)

Thanks,
David Henderson

P.S.
Before I set this up, we were looking for a who's online module for the admin backend. We wanted to see how many people were online at any given time, but only that we coould see, and not on the frontend for all visitors to see. However, we have no need for that now with HCL being on the site, and it offers better and more info that we ever could have hoped for! You did an outstanding job with this program!

Another question I had. This setting here:

Does that keep the transcripts of all chats there? We are wondering if there was a way to keep the transcripts associated with each visitor for about 30 days. I figure that would be enough time to decide if we wanted to permanently save that users chat logs, or let them be deleted. So is that where I could increase the time, or would I need to change something elsewhere?

Ah ok. So you use this on Drupal? I am using it on joomla. Have heard a lot of talk about drupal lately, few joomla people I know have changed to it. How do you like it so far? The only reason I have stuck with joomla and haven't tried drupal is because I have never seen a template on drupal like the ones you can make in joomla!

I am graphics impaired also..I assume you've seen my site since you mentioned wishing you knew us earlier:) This programwas a little expiremtn for me, and it went well. Wanted to see how hard it was to take a php module and convert it into a joomla module. Seems like it went pretty smoothly. My next step is to try and take phpauction and make it a joomla module or component.

So you say drupal is part wiki? So that's why you said I could add the fix for virtuemart into the installation area? I tried to find where you were talkinga bout, but didn't see it.

Ah ok, will do that tonight:) I guess if I am going to give instructions on tfixing the image stickign on the page in IE for virtuemart, then I might as well explain how to make HCL a virtuemart module too eh? Or is that already done?

Ok, I'll document how I did that also then:)