Well, I did increase the spot in the config file that says
// The number of seconds the operator can remain idle until
// their status changes to offline
$conf['live_timeout'] = '40';
I changed that to 1800 seconds to make it 30 minutes. That seems to have helped a little bit. However, it would be much nicer if there was an option to make it so that you could set administrators to never be auto-logged out. A lot of the time my boss or I will have a monitor window open, but only for the purpose of seeing our visitors and watching what pages the visit and how long they are on each page (Completely AMAZING feature I must say, WE LOVE IT!) and do not go online in the monitor for chats at all. It would be really nice if we could do that without being logged out fr being idle!:)
Before I set this up, we were looking for a who's online module for the admin backend. We wanted to see how many people were online at any given time, but only that we coould see, and not on the frontend for all visitors to see. However, we have no need for that now with HCL being on the site, and it offers better and more info that we ever could have hoped for! You did an outstanding job with this program!
Another question I had. This setting here:
// The length of time in seconds that the database cache will be kept
$conf['expire'] = 86400; //24 hours
Does that keep the transcripts of all chats there? We are wondering if there was a way to keep the transcripts associated with each visitor for about 30 days. I figure that would be enough time to decide if we wanted to permanently save that users chat logs, or let them be deleted. So is that where I could increase the time, or would I need to change something elsewhere?