What help desk software do you recommend? Provide links and pricesFocalScope Help desk ticketing System and Live Chat software
has a comprehensive ticket history to trace all interactions with customers over tickets & chats. You can integrate your SLA’s and have the ticket queue automatically distribute incoming tickets to available agents.
The built-in chat enables agents to discuss a new customer issue with other departments for quick resolution.
It has a familiar interface similar to Outlook and integration with your ecosystem is a snap with our API. FocalScope is offered as a cloud-based or on-premise solution to meet your needs.
It runs on SQL 2005/2008 technology to ensure a stable, fast and expandable solution for business communications.
FocalScope’s access from anywhere design lets you connect your remote offices and branches to a central point to form one virtual organization.
The price is competitive @ $39/agent and it’s free for the first license.