I run a small web hosting company and each customer has a control panel with their account.  I'm using Cpanel for all accounts.  Cpanel has a trouble ticket program but it is less than adequate.  Instead of using Cpanel I forward the service request to HCL (Currently have version 1. 2. 6).  The problem with this is that a person logs into his control panel and then clicks on the icon to create a service ticket.  He then has to login to HCL.  If he has never put in a trouble ticket before, he even has to register. 

Does anybody know a way of making a link from cpanel that would go to HCL and already have the customer logged in? I'm sure this would mean that I would have to set up a HCL account for each customer and possibly install a script as I add customers.   If anybody has any ideas please let me know. 

Thank You
Dale